Frequently Asked Questions (FAQ)
May I know 1Now Electronics latest news and promotions?
You may subscribe to our newsletter for latest update and promotions.
Are our products original?
Product(s) sold through 1Now Electronics are serviced and supported by Brands’ manufacturers in accordance with terms and conditions packaged with the products unless otherwise as specific.
1. Buyer Guide
Customers are recommended to register as 1Now Electronics Members to receive our latest updates and promotions. Members’ details can be updated after logging in user account.
Registered members can change your password from the link below
An order confirmation will be send to your email after the Checkout process.
Track Order Status
When it is in the process of delivery, you will receive an email with all your tracking details. You can also view shipment details in the order history section of your account.
Please contact us if you are still unable to track your order as usually it will take 24hours for our logistic company to update their statues.
Assists on our customer service on the bottom right corner.
Change of Delivery Information
If you would like to change:
Recipient for your existing order
Please send us your details at [email protected]. We will contact you as soon as possible.
1Now Electronics is committed in safeguarding your privacy online. Any information you provide to us will only be used for the purpose for which it was intended. We collect your information primarily for proof, contact and billing purposes. Under no circumstances will your information be used or shared with, sold to any third party, except where required by law.
2. Payment and Delivery Guide
The Payment Options
To bring you the best online shopping experience, we offer multiple payment methods:
Hong Leong Online
Please take note that Cheque payment will not be accepted.
How can I know my payment is successful?
After the payment process has successfully gone through, an email notification will be sent to you as the Confirmation of Order.
We have AEON Easy Payment & most of the banks 0% Credit Card Installment. Please contact our Customer Service 088-448 986 or email us at [email protected] for enquiry.
Security of Credit Card Information
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
Estimate Time of Delivery / Track Goods
An email will be sent out upon delivery of the products. Our logistic company will give a call to make an arrangement on the estimate time of arrival.
We can arrange technician to install products purchased through 1Now electronics. Please contact us for more information.
Collection of Undelivered Products
Our logistic partners will store the products at their warehouse after few attempts of delivery. Please contact the number given by our logistic partner for the exact location and office hours.
Our delivery services are open to Sabah areas at the moment. Eventually we will serve greater areas of Brunei, Sarawak and West Malaysia.
Standard Delivery Fees
Delivery cost is calculated based on the weight, dimension of the product(s) and delivery destination. The product’s weight is always stated on our website page for your convenience.